FAQ

When placing an order please keep in mind that your billing and shipping address must match. We do not ship to unconfirmed addresses. Please contact us before placing an order if you need your package shipped elsewhere.

All orders are processed and shipped within 7-14 business days. All packages are shipped via USPS. standard shipping time takes 2-3 business days.

We do not ship internationally. Shipping time normally takes 7-14 days depending on location. The buyer is responsible for custom fees.

if an item is available on back order please allow 5-7 days for processing.

We encourage all clients to inspect your package once recieved. If you are not satisfied with your purchase please DO NOT play with it, install, or disturb the pattern of the bundles. Please ship back item(s) within 5 days NO EXCEPTIONS. Shipping and handling fees are non refundable. All items must be returned in its original packaging and condition for refunds/exchanges to be honored.

If there are any discrepancy with the inches sent or texture we require ALL bundles purchased with that order sent back for verification and for the exchange to be made. If My Black Angels Hair makes an error on the order we will cover the shipping cost. If the buyer makes a mistake on the order and wants an exchange he/she will be responsible for the shipping cost BOTH ways.

All packages are sent with signature confirmation. If a package cannot be tracked and has not been delivered by the estimated delivery date please wait an extra 5 business days for it to arrive or for the status online to change. Although this is VERY rare it can happen. Please make certain that the shipping address listed on your order is accurate. We do not cover lost packages.